FAQ

 

Could you send me samples?

Yes we would love you to try our cakes.

If you looking for Wholesale cakes for your cafe/restaurant/catering, please get in touch with Jess and we will arrange a visit filled with lots of yummy cake samples. 

If you are looking for a Wedding cake we offer cake tastings at the bakery, so you can make sure you are getting the perfect cake for your big day. 

 

Do you pre-cut your wholesale cakes?

Yes we do cut all of our traybakes right the way through. All you have to do is take them out of the box. Muffins come in boxes of 12.

We do not current cut round cakes to protect them in transit. We can provide you with a measuring tool to mark the cakes before cutting. If you would like us to come and give a quick demonstration of how to best cut our cakes to avoid wastage or mistakes, please just ask. 

 

Do you do Gluten-free and Vegan Cakes?

Yes we do. It is worth saying however, that all of our cakes are handmade in a small bakery which handles the following Allergens:

Gluten, Cereals containing gluten, Nut, Peanut, Egg, Milk, Sulphur Dioxide, Soya

We go to great lengths to minimise the risk of cross-contamination. For example, we use separate baking ovens, tins and baking days for those bakes which do not contain gluten. However, there is a risk in a small bakery where allergens are present.

We use the term NGCI (No Gluten Containing Ingredients). We cannot completely guarantee the bakes will not have small traces. If you are highly allergic to any of the above mentioned, please do not take the risk.

 

How do I store my cakes?

Our cakes have a shelf life of between 7-14 days depending on the type. 

We would recommend storing your cakes in the fridge overnight. The cakes keep their sparkle if you do not put them out on display for more than 3 days. Try to keep you cakes in a chilled or aerated display if possible. We know this is not always an option. As long as they are not in a very hot stuffy environment, they will keep well. 

Cakes are best served at ambient temperature to get the best flavour and texture experience. 

 

Is there a minimum delivery?

Within the city centres there is a minimum delivery of £50.

Outside of the city, it maybe higher. We can talk to you to discuss this further. 

 

Do you offer credit accounts?

Yes we do. To start ordering from us, you need to return the New Account Form. We give you a paper invoice at the time of delivery (which also acts as a delivery note). Your accounts contact is emailed the invoice on the delivery day, and then statements are sent at the end of each month. Your account is due 14 days after the invoice month. £1000 credit limit applies. 

 

How do I order and can I have an account with you?

Orders for delivery Tuesday must be made by noon on Sunday (Bath, Bristol and the South West)

Orders for delivery Wednesday must be made by noon on Monday (Oxford and Cotswolds)

Orders for delivery Friday must be made by noon on Wednesday (Bath, Bristol and the South West)

Orders are made via email. You will get a confirmation email to say we have received your order in the bakery. We will shortly be offering our customers an app ordering system for your convenience and ease. 

When you start ordering from us, you need to return the New Account Form. We give you a paper invoice at the time of delivery (which also acts as a delivery note). Your accounts contact is emailed the invoice on the delivery day, and then statements are sent at the end of each month. Your account is due 14 days after the invoice month. £1000 credit limit applies.